We have a 3-day return policy, which means you have 3 days after
receiving your item to request a return.
To be eligible for a return, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Please note that returns
will need to be sent to the following address:
Sajeda Mansion (4th floor), South of Shah Ali Plaza, Near OPPO
showroom, Mirpur 10, Dhaka 1216.
If your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.
Please note that if your country of residence is not Bangladesh,
shipping your goods may take longer than expected.
You can always contact us for any return questions at your convenience
: defencecares77 at gmail.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if
the item is defective, damaged, or if you receive the wrong item, so
that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such
as food, flowers, or plants), custom products (such as special orders
or personalized items), and personal care goods (such as beauty
products). We also do not accept returns for hazardous materials,
flammable liquids, or gases. Please get in touch if you have questions
or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item
you have, and once the return is accepted, make a separate purchase
for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the
European Union, you have the right to cancel or return your order
within 3 days for any reason and without justification. As above, your
item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging. You’ll also need the
receipt or proof of purchase.
We will notify you once we’ve received and inspected your return to
let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 10
business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your
return, please contact us at defencecares77 at gmail.com